Verizon Wireless wins J.D. Power customer care award

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Power and Associates also noted that non-contract customers have shorter wait times than customers with contracts (5.5 minutes versus 4.4 minutes). “There is also a disparity between the contract and non-contract segments in terms of the quality of the experience with the service representative,” J.D. Power and Associates senior director of wireless services Kirk Parsons said. “In particular, non-contract customers are considerably less satisfied than are contract customers in the areas of knowledge about plans; personal concern for customers; and apathy towards customers.” Boost Mobile ranked the best among non-contract carriers with a score of 763.

 

Read on for the full press release.

Boost Mobile Getting BlackBerry Style 9670 Prepaid

The BlackBerry Style 9670 was a pretty interesting device that had potential but sort of lost most of its luster as a Sprint only exclusive. According to a tip MobileCrunch received Boost will start offering the BlackBerry Style 9670 on their prepaid plans this month which is a nice bump from the previous 8530. The Style has BlackBerry OS 6 with its WebKit browser which is a big update along with a 5MP camera and huge clamshell double screen design.

Rumor has the price of the device at $199 in the captured marketing material but in Best Buys inventory system it is showing as $280. Hopefully it launches at the $199 price point. Let us know if you are going to pick one up.

via:bbreview