NHCBBA was just on the phone with T-Mobile and found out there is a PROBLEM with the BIS system… (CONFIRMED) They stated that this is problems with connecting to the RIM Servers to SEND email and other things on the RIM NETWORK. NHCBBA started to have trouble over this past weekend with not being able to send out any Email from our Blackberry 9780 and 9530 phones. We had just posted a story on that RIM is make a BIG upgrade from 4.0 to BIS 4.1. So it might be happening as we speak here in the USA.
Please keep us updated if your having trouble on your Blackberry’s also send us a email (Tips@nhcbba.com), BBM or comment below
We’ve been inundated with a flood of tips from Big Applers this morning, and we just confirmed ourselves — a large sect of AT&T users in New York City aren’t receiving calls. Even the ones who aren’t just holding it wrong. It seems as if outgoing calls operate just fine, but folks trying to dial in are greeted with eternal ringing. As in, it doesn’t even go to voicemail. We’re assuming the engineers at Ma Bell are all over this as we speak, but be sure to let us know how wrecked your Big City life is due to this in comments below.
Update: Right on cue, AT&T pinged us to say everything should be back to normal. The formal quote is below: “Wireless voice service has been restored and is back to normal now after a software issue occurred during routine maintenance which caused some customers on Long Island and in parts of Brooklyn, Queens, and Manhattan to experience voice service disruptions this morning. We apologize for any inconvenience to our customers.”
Chicago-area T-Mobile users just waking up are alerting us of a data outage currently underway in the Chicago area due to power outages. We’ve independently confirmed potential data and voice troubles through unofficial channels and are waiting to learn more details. Early morning comments on the blog indicate the trouble has been ongoing for several hours. The problem is said to be somewhat limited to areas that have been without power due to yesterday’s storms. We’ll update this post as soon as we get official word.
OK We’ve been getting plenty of users in North America and Europe letting us know their has been some issues with BIS as of late. Many folks in the UK have spoken up in the Other Sites forums and for some North American users BIS over WiFi has been down for what is going on Monday and Tue. Some carriers are advising that it is due to a BIS update that is rolling out now but — the accuracy in that info cannot be confirmed at this time. What about you all, any issues? If so speak up in the comments
*Update 2* – 11:35am EST Many reports of BIS being back up rolling in across all the carriers in question. Issue seems to be resolved. Give it a little time to hit all users across the many regions in question.
*Update* – 11:20am EST – It looks like users (including myself) are now able to send emails, but still not receive. Hopefully full email capabilities will be back up soon.
It’s been quite a while since we had an outage across multiple carriers and regions in North America, but it looks like BIS email is down for most carriers across the US and parts of Canada. No one is receiving email, but it appears that browser, BlackBerry Messenger, voice and SMS are still working however. It looks like the outage started in the wee hours of the morning today, but there is no word on when they’ll be up and running. Keep it here and we’ll report anything as it pops up. Jump into the forums for more discussion.
Looks as though Big Red is having some rare service issues in the state of Virginia. BGR reports…
Verizon Wireless’ tech support team has confirmed the problem to BGR, and it states that the cause of the massive outage is currently unknown. Verizon says it is investigating the matter just as fast as it can, of course, though the company has no idea when service will be restored.
UPDATE: There are reports that service has been restored for most subscribers as of shortly before 5:00 PM.
Anyone else experiencing Verizon data outages? Let us know…
A lot of our readers had sent in tips that Verizon’s BlackBerry Internet Service (BIS) was down. We caught up with Verizon to check it out and sure enough they’re entire system, not just BIS, was down. Apparently, they did a nationwide system update, which knocked out their data capabilities, while still allowing customers to make phone calls. Things should be moving back to normal shortly. To those without data service, it is only a matter of time now until its back.
We’ve been getting alerts all morning about AT&T having issues with their Data in Texas today. Some reports are they are upgrading their 3G network with no ETA. Post below if you have any information pertaining to this outage.
I was just on the cell to tmobile 3rd level rim-pda support and they had claimed that the network is acting up on non tmobile devices. And that the techs are working on the problem as we speak. This outage was earlier today and is still acting up. What they had me to do to get my phone back online was to send me new service books and pull the sim card and battery for 5 minutes. Then the phone came back online with no problems.
Night Hawk Computers Blackberry Alliance 